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Frequently Asked Questions
- Question: Do you ship worldwide?
- Answer: Yes we ship worldwide to ensure that every customer can enjoy their shopping experience with us. You're the most important part of our business after all!
- Question: What is your shipping times?
- Answer: Please check specific product pages for their specific shipping times. Please allow 2-4 weeks for delivery depending on your country and our current order volume. Please note that during high demand periods, shipping time can be a little slower.
- Question: Can I track my order?
- Answer: Yes, after you receive a shipping confirmation, enter your tracking number on this page to track the progress!
- Question: Where is my tracking number?
- Answer: After your purchase we will process your order, after your order is dispatched you will receive a tracking number. This process usually takes 1-4 days, but can be delayed during high volume periods.
We know it's hard to wait because you want to use our product right now, but please bear with us, we are doing our best. :)
- Question: I haven't received my order yet, is it lost?
- Answer: If you have any concerns with your order, don't hesitate to contact our lovely support team by email and they will be glad to assist you. Most emails are answered within 24 hours.
Customer Support: firstname.lastname@example.org
- Question: Which payment methods are accepted?
- Answer: We currently accept Visa, Mastercard, PayPal, Apple Pay, American Express, JCB, Discover, and Diners Club.
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